Mystery Shopping Group

A Leading Mystery Shopping Company

Mystery Shopping Group provide services to businesses seeking customer service excellence.  We identify your company's strengths and weaknesses.  We measure and optimize your operations, improve customer satisfaction and maximize sales.



Being the only company that specializes itself in mystery shopping business in Indonesia, we are seriously assisting our clients with customized report and questionnaires in accordance to their different needs.


Telephone Shopping

Agents report on a clients telephone response in a variety of situations such as a call from a prospective customer or to a telephone complaint.


Mystery Visit

Shopper visit client's retail premises to make an evaluation.

Cyber Shop

Mystery Shopping is conducted only on the internet.